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01797 362007

Complaints Procedure

We aim to provide a high standard of service at all times. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can try to put things right

How to make a complaint

If you wish to make a complaint, you can contact us using any of the following methods:

  • Telephone: 01797 362007
  • Email: enquiries@marshinsuranceservices.co.uk
  • Post:
    Marsh Insurance Services
    Station Road
    New Romney
    Kent
    TN28 8LG

You may also raise a complaint in person if you prefer.

What happens next

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.

If we are unable to resolve your complaint immediately, we will carry out a full investigation and provide you with a written response explaining our findings. We aim to issue our final response within 8 weeks of receiving your complaint.

What happens next

If you are not satisfied with our final response, or if we have not been able to resolve your complaint within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS), free of charge.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR